It had been disconnected for more than a minute. I flipped the Kindle back over, put the grommets back on the plastic receptacles for the battery screws and fastened the battery back in place. (This must be a non-power-consuming nonvolatile memory display.) The same “frozen screen” was displaying without the battery inserted. Two little top-hat shaped grommets fell off of the battery. I then took out the two screws and removed the Li-Ion battery. Once opened, I flipped the Kindle over and a stray piece of plastic locking tab fell out. A dull butter knife barely inserted to prevent internal shorting was then gently twisted progressively to coax the plastic locking tabs to release along the other 3 sides of the Kindle’s rear cover. All failed.įiguring I could do no further harm, I pried the plastic rear panel off beginning a the power switch and charger receptacle area at the bottom. Today it froze and I tried your solution along with several others from Amazon’s Support page and various Internet power switch and pushbutton combinations. I have a 3G Kindle Keyboard from 2010 that my wife loves. Kudos to whomever it was that documented this originally & I apologize for not cross-posting to you. I’d point to the place where I found this information but I can’t for the life of me find it again. Warning: There’s no turning back from this once you type the entire word in and there’s no “Are you sure?” To do a hard reset, type the word “reset” in the above screen after following step 1. It will also lose your bookmarks & settings. This procedure will wipe out all your books and require you to re-download them to your Kindle which, while not disastrous, will take time.
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![]() This brought my unit back to a stable state, as if I’d done a reboot or a soft reset of the device.
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